Ministry of Transport Malaysia

MyCair Program Or Voluntary Report (VOR)

  • ​​​Voluntary Report or the Malaysia Confidential Aviation Incident Reporting (MYCAIR) program is a voluntary, non-punitive confidential incident reporting system established by the AAIB.​
  • It provides a channel for the reporting of aviation incidents and safety deficiencies while protecting the reporter's identity.
  • The key objective of MYCAIR is to enhance aviation safety through the collection of feedback on incidents that are not captured by the Mandatory Occurrences Reporting System (MOR), or that may appear minor but may be useful for others to learn from the reporter's experience and may even lead to changes in procedures or design. But it does not eliminate the need for mandatory reporting of aircraft accidents and incidents to the relevant authorities under the existing law.
  • No person shall release the identity of the person making the report or any information that could reasonably be expected to reveal that the person’s identity, unless the person making the report authorises, in writing, its release.
  • A Voluntary Report or MYCAIR shall not be used against the person who made the report in any disciplinary, civil, administrative and criminal proceeding.
  • The MYCAIR Program (VOR) covers the following areas:
    1. Flight Operations:
      • Departure/en route/approach/landing
      • Aircraft cabin operations
      • Air proximity events
      • Weight and balance and Performance

    2. Ground Operations:
      • Aircraft ground operations
      • Movement on the airport
      • Fuelling operations
      • Airport conditions or services
      • Cargo loading

    3. Air Traffic Management:
      • ATC operations
      • ATC equipment and navigation aids
      • Crew and ATC communications

    4. Maintenance:
      • Aircraft maintenance
      • Record keeping
      • Komunikasi kru dan ATC

    5. Miscellaneous:
      • Passenger handling operations related to safety
      • For public pertaining to safety related matters

What should NOT be reported?

  • Accidents, serious incidents or criminal activities (such reports should be made to the appropriate authorities)
  • Incidents or events with no aviation safety content
  • Personal problems, personality conflicts and industrial relation issues
  • Legal/commercial disputes

Who can make a MYCAIR (VOR) report?

If you belong to any of these groups, you can contribute to safety enhancement through the MYCAIR program by reporting on actual or potential hazards and deficiencies in aviation operations.

  • Flight and cabin crew members
  • Air traffic controllers
  • Licensed aircraft engineers
  • Employees of maintenance, design and manufacturing organisations
  • Airport operators
  • Airport employees and
  • Individuals involved in general aviation

When do you make a MYCAIR (VOR) report?

  • You wish for others to learn and benefit from the incident but are concerned about protecting your identity.
  • There is no other appropriate reporting procedure or channel.
  • You have tried another reporting procedure or channel but the issue has not been addressed.

Note: It is possible that an incident reported by you is also reported to the other relevant authorities by a third party. The MYCAIR program (VOR) cannot prevent these authorities from taking the action(s) that they deem necessary, even though your identity will be protected by MYCAIR Program (VOR).

How to make a MYCAIR (VOR) report?​​

By Mail
Complete the MYCAIR (VOR) report form and mail it to the following address:
Air Accident Investigation Bureau (AAIB) Ministry of Transport Level 8, No. 26, Jalan Tun Hussein, Presint 4 Federal Government Administrative Center 62100 Putrajaya

You may also request a printed copy of the form by contacting the BSKU/AAIB at Tel: (03) 8892 1072 or Fax: (03) 8888 1063.

Anonymous reports will not be accepted. This is to ensure that the MYCAIR (VOR) Manager can contact you to obtain or clarify information when necessary, and to also advise you on the action taken or outcome arising from your report.