Clients Charter

We Promise To :

Focus our attention towards policy making with regards to the Land, Aviation and Maritime sectors, which:-
- Within the duration of twelve (12) months if the policy making involves amendments to the existing act.
- Within the duration of six (6) months if the policy making involves does not amendments to the existing act.
Ensure all project development works commence within 1 month of the issuance of the acceptance letter.
Process and approve permits and licenses for completed applications within the stipulated time below :
- Six (6) month for ASL Licenses and One (1) month for ASP permits.
- Processing and approving licenses for domestic shipping within two (2) working days upon receiving a complete application before 3pm working days. (Applications received and processed after 3:00 pm will be considered as 'next day application process') and to print domestic shipping license within one (1) working day for applications approved and accepted for payment before 4.00pm working days.
Provide quarterly data and statistics with regards to transportation in Malaysia.
Ensure all public complaints are received and responded within three working days.

Achievement of Client Charter for 2020

Subject	Date of issued
Subject	1st Quarter	2nd Quarter	3rd Quarter	4th Quarter
Data & Statistic of The Land Sector
Data & Statistic of The Rail Sector
Data & Statistic of The Aviation Sector
Data & Statistic The Maritime Sector

Month	Received	Responded Within 3 days	Responded More Than 3 days	Percentage (%) Meet Standard
January	300	264	36	88%
February	167	159	8	95.20%
March	81	58	23	71.60%
April	109	57	52	52.20%
May	214	142	72	66.30%
June	182	104	78	57.10%
July	182	220	54	80.20%
August	189	161	28	85.10%
September	220	173	29	85.60%
October
November
December