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Clients Charter

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We Promise To :​

  1. ​Focus our attention towards policy making with regards to the Land, Aviation and Maritime sectors, which:-
    • Within the duration of twelve (12) months if the policy making involves amendments to the existing act.​
    • Within the duration of six (6) months if the policy making involves does not amendments to the existing act.
  2. Ensure all project development works commence within 1 month of the issuance of the acceptance letter.
  3. ​​Process and approve permits and licenses for completed applications within the stipulated time below :
    • Six (6) month for ASL Licenses and One (1) month for ASP permits.
    • Processing and approving licenses for domestic shipping within two (2) working days upon receiving a complete application before 3pm working days. (Applications received and processed after 3:00 pm will be considered as 'next day application process') and to print domestic shipping license within one (1) working day for applications approved and accepted for payment before 4.00pm working days.​​
  4. ​​Provide quarterly data and statistics with regards to transportation in Malaysia.
  5. Ensure all public complaints are received and responded within three working days.

Achievement of Client Charter for 2020

Achievement of Domestic Shipping License Approval Within 2(two) Working days For 2020

Month​​​​
Working day's​​
Total
1 Day
2 Day 3 Day and More​
January 354 0 0 354
February 333 0​
0 333
​March 402 0 0 402
​April 250 0 0 250
May 338 0 0 338
June 332 0 0 332
​July
​August
September
October
November ​​​
​December ​​ ​​

​Achievement of Licenses Issued Upon Receipt of DSL Fee For 2020

Month Working day's
Total​​
1 Day 2 Day 3 Day and More​
​January 345 0 0 345
​​​Febru​ary 324 0 0 324
​March 391 0 0 391
​​April 244 0 0 244
​​May 328 0 0 328
​June 328 0 0 328
​​July
August
​​September
​​October
​​November
​December ​​

​​​

Achievement of Provide quarterly data and statistics with regards to transportation in Malaysia For 2020

Subject Date of issued​
​1st Quarter 2nd Quarter
3rd Quarter​​​
4th Quarter​​​
​Data & Statistic of The Land Sector ​​
Data & Statistic of The Rail Sector
Data & Statistic of The Aviation Sector
Data & Statistic The Maritime Sector

​Achievement of Performance Report On Public Complaints For 2020

​​Month ​Received Responded Within 3 days​​
Responded More Than 3 days Percentage (%) Meet Standard
January 300 264 36 88%
​February 167 159 8 95.20%
March 81 58 23 71.60%
​April 109 57 52 52.20%
May 214 142 72 66.30%
June 182 104 78 57.10%
July 182 220 54 80.20%
August 189 161 28 85.10%
​​September 220 173 29 85.60%
October
​November
​December

List Achievement of Client Charter

Achievement of Client Charter 2015​​

Achievement of Client Charter 2016

Achievement of Client Charter 2017

Achievement of Client Charter 2018

Achievement of Client Charter 2019​​​​​​​