Clients Charter

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We Promise To :​

1. ​Focus our attention towards policy making with regards to the Land, Aviation and Maritime sectors, which:-
   • Within the duration of twelve (12) months if the policy making involves amendments to the existing act.​
     
   • Within the duration of six (6) months if the policy making involves does not amendments to the existing act.
2. Ensure all project development works commence within 1 month of the issuance of the acceptance letter.
3. ​​Process and approve permits and licenses for completed applications within the stipulated time below :
   • Six (6) month for ASL Licenses and One (1) month for ASP permits.
   • Processing and approving licenses for domestic shipping within two (2) working days upon receiving a complete application before 3pm working days. (Applications received and processed after 3:00 pm will be considered as 'next day application process') and to print domestic shipping license within one (1) working day for applications approved and accepted for payment before 4.00pm working days.​​
     
4. ​​Provide quarterly data and statistics with regards to transportation in Malaysia.
5. Ensure all public complaints are received and responded within three working days.

Achievement of Client Charter for 2021

Achievement of Domestic Shipping License Approval Within 2(two) Working days For 2021

​Achievement of Licenses Issued Upon Receipt of DSL Fee For 2021