Ministry of Transport Malaysia

Clients Charter

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We Promise To :​

  1. ​Focus our attention towards policy making with regards to the Land, Aviation and Maritime sectors, which:-
    • Within the duration of twelve (12) months if the policy making involves amendments to the existing act.​
    • Within the duration of six (6) months if the policy making involves does not amendments to the existing act.
  2. Ensure all project development works commence within 1 month of the issuance of the acceptance letter.
  3. ​​Process and approve permits and licenses for completed applications within the stipulated time below :
    • Six (6) month for ASL Licenses and One (1) month for ASP permits.
    • Processing and approving licenses for domestic shipping within two (2) working days upon receiving a complete application before 3pm working days. (Applications received and processed after 3:00 pm will be considered as 'next day application process') and to print domestic shipping license within one (1) working day for applications approved and accepted for payment before 4.00pm working days.​​
  4. ​​Provide quarterly data and statistics with regards to transportation in Malaysia.
  5. Ensure all public complaints are received and responded within three working days.

Achievement of Client Charter for 2023

Achievement of Domestic Shipping License Approval Within 2(two) Working days For 2023

Month​​​​
Working day's​​
Total
1 Day
2 Day 3 Day and More​
January



February


​March



​April



May



June
​July
​August
September
October
November ​​​
​December ​​ ​​

​Achievement of Licenses Issued Upon Receipt of DSL Fee For 2023

Month Working day's
Total​​
1 Day 2 Day 3 Day and More​
​January



​​​Febru​ary



​March



​​April



​​May



​June



​​July



August



​​September



​​October



​​November
​December ​​



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Achievement of Provide quarterly data and statistics with regards to transportation in Malaysia For 2023

Subject Date of issued​
​1st Quarter 2nd Quarter
3rd Quarter​​​
4th Quarter​​​
​Data & Statistic of The Land Sector 19/06/2023
22/08/2023
14/11/2023
Data & Statistic of The Rail Sector 19/06/2023
22/08/2023
14/11/2023
Data & Statistic of The Aviation Sector 19/06/2023
22/08/2023
14/11/2023
Data & Statistic The Maritime Sector 19/06/2023
22/08/2023
14/11/2023​

​Achievement of Performance Report On Public Complaints For 2023

​​Month ​Received Responded Within 3 days​​
Responded More Than 3 days Percentage (%) Meet Standard
January 105
100
5
95
​February 150
140
10
93
March 189
177
12
94
​April 182
178
4
98
May 189
177
12
94
June 163
155
8
95
July 262
262
0
100
August 229
227
​2
99
​​September 168
165
3
98
October 214
212
2
99
​November
​December

List Achievement of Client Charter

Achievement of Client Charter 2022

Achievement of Client Charter 2021​​​​

Achievement of Client Charter 2020​​​

Achievement of Client Charter 2019

Achievement of Client Charter 2018

Achievement of Client Charter 2017

Achievement of Client Charter 2016

Achievement of Client Charter 2015​​




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