Clients Charter

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We Promise To :​

  1. ​Focus our attention towards policy making with regards to the Land, Aviation and Maritime sectors, which:-
    • Within the duration of twelve (12) months if the policy making involves amendments to the existing act.​
    • Within the duration of six (6) months if the policy making involves does not amendments to the existing act.
  2. Ensure all project development works commence within 1 month of the issuance of the acceptance letter.
  3. ​​Process and approve permits and licenses for completed applications within the stipulated time below :
    • Six (6) month for ASL Licenses and One (1) month for ASP permits.
    • Processing and approving licenses for domestic shipping within two (2) working days upon receiving a complete application before 3pm working days. (Applications received and processed after 3:00 pm will be considered as 'next day application process') and to print domestic shipping license within one (1) working day for applications approved and accepted for payment before 4.00pm working days.​​
  4. ​​Provide quarterly data and statistics with regards to transportation in Malaysia.
  5. Ensure all public complaints are received and responded within three working days.

Achievement of Client Charter for 2021

Achievement of Domestic Shipping License Approval Within 2(two) Working days For 2021

Month​​​​
Working day's​​
Total
1 Day
2 Day 3 Day and More​
January 297


297
February 250


250
​March 337


337
​April 299


299
May 330


330
June 353 353
​July 336 336
​August 359 359
September 337 337
October 287 287
November 280 ​​​ 280
​December ​​ ​​

​Achievement of Licenses Issued Upon Receipt of DSL Fee For 2021

Month Working day's
Total​​
1 Day 2 Day 3 Day and More​
​January 297


297
​​​Febru​ary 250


250
​March 337


337
​​April 299


299
​​May 330


330
​June 353


353
​​July 336 336
August 359 359
​​September 337 337
​​October 287 287
​​November 280 280
​December ​​
​​​

Achievement of Provide quarterly data and statistics with regards to transportation in Malaysia For 2021

Subject Date of issued​
​1st Quarter 2nd Quarter
3rd Quarter​​​
4th Quarter​​​
​Data & Statistic of The Land Sector 27/05/2021 16/08/2021 02/11/2021
Data & Statistic of The Rail Sector 27/05/2021 16/08/2021 02/11/2021
Data & Statistic of The Aviation Sector 27/05/2021 16/08/2021 02/11/2021
Data & Statistic The Maritime Sector 4/01/2021 7/01/2021 10/01/2021

​Achievement of Performance Report On Public Complaints For 2021

​​Month ​Received Responded Within 3 days​​
Responded More Than 3 days Percentage (%) Meet Standard
January 133
109
24
81.9%
​February 132
111
21
84.09%
March 180
165
15
91.67%
​April 188
175
13
93.08%
May 87
73
14
83.9%
June 114
101
13
88.59%
July 92
89
3
96.73%
August 190
180
10
94.70%
​​September 138
133
5
96.40%
October 118 103 15 87.30%
​November 128 105 23 82%
​December



List Achievement of Client Charter

Achievement of Client Charter 2020

Achievement of Client Charter 2019

Achievement of Client Charter 2018

Achievement of Client Charter 2017

Achievement of Client Charter 2016

Achievement of Client Charter 2015​​




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