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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We Promise To :

      1. ​Focus our attention towards policy making with regards to the Land, Aviation and Maritime sectors, which:-
          1. Within the duration of twelve (12) months if the policy making involves amendments to the existing act.
          2. Within the duration of six (6) months if the policy making involves does not amendments to the existing act.
      2. Ensure all project development works commence within 1 month of the issuance of the acceptance letter.
      3. ​​Process and approve permits and licenses for completed applications within the stipulated time below :
          1. ​Six (6) month for ASL Licenses and One (1) month for ASP permits.
          2. Processing and approving licenses for domestic shipping within two (2) working days upon receiving a complete application before 3pm working days. (Applications received and processed after 3:00 pm will be considered as 'next day application process') and to print domestic shipping license within one (1) working day for applications approved and accepted for payment before 4.00pm working days.​
      4. ​​Provide quarterly data and statistics with regards to transportation in Malaysia.
      5. ​Ensure all public complaints are received and responded within three working days.

Achievement of Client Charter for 2020


​Achievement of Domestic Shipping License Approval Within 2(two) Working days For 2020


Month

Working day's

Total

1 Day

2 Day

3 Day and More

January

354

0

0

354

February

333

0

0

333

​March

402

0

0

402

​April

250

0

0

250

May

338

0

0

338

June

332

0

0

332

​July





​August





September





October





November





​December






Achievement of Licenses Issued Upon Receipt of DSL Fee For 2020

Month

Working day's

Total

1 Day

2 Day

3 Day and More

​January

345

0

0

345

​​​Febru​ary

324

0

0

324

​March

391

0

0

391

​​April

244

0

0

244

​​May

328

0

0

328

​June

328

0

0

328

​​July





August





​​September





​​October





​​November





​December






Achievement of Provide quarterly data and statistics with regards to transportation in Malaysia For 2020

Subject


Date of issued

​​

​1st Quarter

2nd Quarter

3rd Quarter​

4th Quarter

​Data & Statistic of The Land Sector




Data & Statistic of The Rail Sector





Data & Statistic of The Aviation Sector





Data & Statistic The Maritime Sector







​Achievement of Performance Report On Public Complaints For 2020

​​Month

​Received

​Responded Within 3 days

Responded More Than 3 days

​Percentage (%) Meet Standard​

January

300

264

36

88%

​February

167

159

8

95.20%

March

81

58

23

71.60%

​April

109

57

52

52.20%

May

214

142

72

66.30%

June

182

104

78

57.10%

July





August





​​September





October





​November





​December






​​
  
  
  
Achievement of Client Charter 2015.pdf
  
116 KB
Achievement of Client Charter 2016.pdf
  
96 KB
Achievement of Client Charter 2017.pdf
  
354 KB
Achievement of Client Charter 2018.pdf
  
354 KB
Achievement of Clients Charter 2019.pdf
  
76 KB