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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We Promise To :

      1. ​Focus our attention towards policy making with regards to the Land, Aviation and Maritime sectors, which:-
          1. Within the duration of twelve (12) months if the policy making involves amendments to the existing act.
          2. Within the duration of six (6) months if the policy making involves does not amendments to the existing act.
      2. Ensure all project development works commence within 1 month of the issuance of the acceptance letter.
      3. ​​Process and approve permits and licenses for completed applications within the stipulated time below :
          1. ​Six (6) month for ASL Licenses and One (1) month for ASP permits.
          2. Processing and approving licenses for domestic shipping within two (2) working days upon receiving a complete application before 3pm working days. (Applications received and processed after 3:00 pm will be considered as 'next day application process') and to print domestic shipping license within one (1) working day for applications approved and accepted for payment before 4.00pm working days.​
      4. ​​Provide quarterly data and statistics with regards to transportation in Malaysia.
      5. ​Ensure all public complaints are received and responded within three working days.

Achievement of Client Charter for 2017


Achievement of Client Charter For Air Service License (ASL) Approval Within 6 Month For 2017


Month​

​Sector

Total​

​​​​6 Month

More Than 6 Month

January

0

0

0

​​February

0

0

0

​March

0

0

0

April

0

0

0

May

0

0

0

June

0

0

0

​July

0

0

0

​August

0

0

0

September

0

0

0

October

0

0

0

November

December

​​

*Approval given by MOT is on a principle basis. Official ASL will be issued by DCA subject to applicant successfully obtaining an AOC from DCA

Achievement of Client Charter For Air Service Permit (ASP) Approval Within 1 Month For 2017

Month​​

Number of ASP Approval

Total

1 Month

More Than 1 Month

​January

0​​

0

0

​​February

0

0

0

March

0

0

0

April

0

0

0

May

0

0

0

​June

0

0

0

July

0

0

0

August

0

0

0

​September

0

0

0

​October

0

0

0

November

​December

​​​

*Appro​val given by ​MOT is on a principle basis. Official ASP will be issued by DCA subject to applicant successfully obtaining an AOC from DCA

​Achievement of Domestic Shipping License Approval Within 2(two) Working days For 2017


Month

Working day's

Total

1 Day

2 Day

3 Day and More

January

426

0

0

426​

February

​March

​April

May

June

​July

​August

September

October

November

​December




Achievement of Licenses Issued Upon Receipt of DSL Fee For 2017

Month

Working day's

Total

1 Day

2 Day

3 Day and More

​January

447

0

0

44​7​

​​​Febru​ary

​March

​​April

​​May

​June



​​July

August

​​September

​​October

​​November

​December


Achievement of Provide quarterly data and statistics with regards to transportation in Malaysia For 2017

Subject


Date of issued

​​

​1st Quarter

2nd Quarter

3rd Quarter​

4th Quarter

​Data & Statistic of The Land Sector

5 June 2017

25 August 2017

7 November 2017

Data & Statistic of The Rail Sector

5 June 2017

25 August 2017

7 November 2017

Data & Statistic of The Aviation Sector

5 June 2017

25 August 2017

7 November 2017

Data & Statistic The Maritime Sector

5 June 2017

25 August 2017

7 November 2017




​Achievement of Performance Report On Public Complaints For 2017

​​Month

​Received

​Responded Within 3 days

Responded More Than 3 days

​Percentage (%) Meet Standard​

January

11

11

0

100%

​February

21

21

0

100%

March

23

23

0

100%

​April

19

19

0

100%

May

21

21

0

100%

June

20

20

0

100%

July

30

30

0

100%

August

24

24

0

100%

​​September

17

17

0

100%

October

17

17

0

100%

​November


​December






​​
  
  
  
Achievement of Client Charter 2015.pdf
  
116 KB
Achievement of Client Charter 2016.pdf
  
96 KB