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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We Promise To :

      1. ​Focus our attention towards policy making with regards to the Land, Aviation and Maritime sectors, which:-
          1. Within the duration of twelve (12) months if the policy making involves amendments to the existing act.
          2. Within the duration of six (6) months if the policy making involves does not amendments to the existing act.
      2. Ensure all project development works commence within 1 month of the issuance of the acceptance letter.
      3. ​​Process and approve permits and licenses for completed applications within the stipulated time below :
          1. ​Six (6) month for ASL Licenses and One (1) month for ASP permits.
          2. Processing and approving licenses for domestic shipping within two (2) working days upon receiving a complete application before 3pm working days. (Applications received and processed after 3:00 pm will be considered as 'next day application process') and to print domestic shipping license within one (1) working day for applications approved and accepted for payment before 4.00pm working days.​
      4. ​​Provide quarterly data and statistics with regards to transportation in Malaysia.
      5. ​Ensure all public complaints are received and responded within three working days.

Achievement of Client Charter for 2018


Achievement of Client Charter For Air Service License (ASL) Approval Within 6 Month For 2018


Month​

​Sector

Total​

​​​​6 Month

More Than 6 Month

January

0

0

0

​​February

0

0

0

​March

0

0

0

April

0

0

0

May

0

0

0

June

-

-

-

​July

-

-

-

​August

-

-

-

September

-

-

-

October

-

-

-

November

-

-

-

December

-

-

-

*This approval has been taken over by The Malaysian Aviation Commission (MAVCOM)

Achievement of Client Charter For Air Service Permit (ASP) Approval Within 1 Month For 2018

Month​​

Number of ASP Approval

Total

1 Month

More Than 1 Month

​January

0​​

0

0

​​February

0

0

0

March

0

0

0

April

0

0

0

May

0

0

0

​June

-

-

-

July

-

-

-

August

-

-

-

​September

-

-

-

​October

-

-

-

November

-

-

-

​December

-

-

-

*This approval has been taken over by The Malaysian Aviation Commission (MAVCOM)

​Achievement of Domestic Shipping License Approval Within 2(two) Working days For 2018


Month

Working day's

Total

1 Day

2 Day

3 Day and More

January

481

0

0

481

February

373

0

0

373

​March

390

0

0

390

​April

-

-

-

-

May

-

-

-

-

June

-

-

-

-

​July

-

-

-

-

​August

-

-

-

-

September

-

-

-

-

October

-

-

-

-

November

-

-

-

-

​December

-

-

-

-


Achievement of Licenses Issued Upon Receipt of DSL Fee For 2018

Month

Working day's

Total

1 Day

2 Day

3 Day and More

​January

425

0

0

425

​​​Febru​ary

411

0

0

411

​March

388

8

8

388

​​April

-

-

-

-

​​May

-

-

-

-

​June

-

-

-

-

​​July

-

-

-

-

August

-

-

-

-

​​September

-

-

-

-

​​October

-

-

-

-

​​November

-

-

-

-

​December

-

-

-

-


Achievement of Provide quarterly data and statistics with regards to transportation in Malaysia For 2018

Subject


Date of issued

​​

​1st Quarter

2nd Quarter

3rd Quarter​

4th Quarter

​Data & Statistic of The Land Sector

4 June 2018

-

-

-

Data & Statistic of The Rail Sector

4 June 2018

-

-

-

Data & Statistic of The Aviation Sector

4 June 2018

-

-

-

Data & Statistic The Maritime Sector

4 June 2018

-

-

-



​Achievement of Performance Report On Public Complaints For 2018

​​Month

​Received

​Responded Within 3 days

Responded More Than 3 days

​Percentage (%) Meet Standard​

January

14

14

0

100%

​February

19

19

0

100%

March

10

10

0

100%

​April

14

14

0

100%

May

29

29

0

100%

June

-

-

-

-

July

-

-

-

-

August

-

-

-

-

​​September

-

-

-

-

October

-

-

-

-

​November

-

-

-

-

​December

-

-

-

-


​​
  
  
  
Achievement of Client Charter 2015.pdf
  
116 KB
Achievement of Client Charter 2016.pdf
  
96 KB
Achievement of Client Charter 2017.pdf
  
354 KB