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Head Of Unit
Mr. Veejendran a/l Ramdas
M SC. corporate communication (Indonesia) 1998
  • Chief Coordinator of OUR Unit, Ministry of transport (October 2011 – current)
  • Principal Assistant Secretary, Land Division, Ministry of transport (2005 – October 2011)
  • Principal Assistant Secretary, human resources management Division, Ministry of transport (2004 – 2005)
  • Assistant Director, Road Transport Department (RTD) (1997-2004)


The importance of cities as the center of economic activity which is closely related to the current service-oriented activities is increasing. The transportation network must be able to support economic growth, population growth and diversity of activities (including tourism). Established at the global level that the transport system and contribute to the comprehensive economic prosperity.

Traffic congestion not only makes it difficult for a passenger; It also resulted in large losses in terms of productivity and affect the ability of the cities to compete at the global level. In overcome traffic congestion, there is a tendency for cities to build more roads. However, its cost in terms of financial, social and environment will be increasing as the level of development of the city has reached a level.

Therefore, there is a need for a shift from the point of the movement of motor vehicle, to the movement of groups of people through the efficient and cost-effective, i.e. shift from private transport to public transport. However, by taking the public transport system in the Klang Valley as an example, the public transportation system in this country at this point having service issues that are not efficient (with a rate of delay and trip cancellation frequently), networks of services and continuity between the limited public transport, as well as serious congestion (especially the main rail line-KTM Komuter, Kelana Jaya LRT line). These problems among other things led to the use of the public transport system which is less favourable, which in turn leads to more congestion issues seriously.

If we fail to address the problems of the public transport system in the Klang Valley, roads in cities will become too crowded, and in turn affect the productivity of major cities, quality of life of residents of urban areas, as well as the ability of the country to boost the standard of Malaysia's cities to the standard of the world. Sticking to these problems, and given that transportation is an essential ingredient for access to employment, health services, education and social services, we are committed to improve the public transport system in the Klang Valley by the year 2012 in order to encourage more people to leave their vehicles at home and instead use public transportation.

In order to achieve this goal, the Ministry was established on NKRA November 2009 to monitor and lead the coordination issues to deliver important initiatives for the improvement of the public transport system of the city.


Client's Charter
We promise to:
  • Monitor and coordinate the implementation of initiatives outlined in order to improve the quality of the public transport system of the city.
  • Reports on the progress and status of implementation of each initiative within 5 days to be reported to the performance management Unit and implementation (Performance Management & Delivery Units ¬ – driver), Prime Minister's Office once a week.
  • Menyenarai and report the obstacles and constraints faced in the implementation of initiatives to improve the quality of urban public transport system to drivers once every 2 weeks, through Problem-solving Meeting, chaired by the Chief Executive Officer of drivers.
  • Secretariat of the meeting and report on the status of implementation of the initiative to the meetings of the task force on implementation (Delivery Task Force – DTF) chaired by the Prime Minister of Malaysia, which is held once every 6 weeks.
  • Provides information on the status of implementation of initiatives within 2 working days from the date of receipt of the application.
  • Ensure that all issues and complaints answered within 3 working days.


  • Supervise and guide efforts coordination for delivering and implementing important initiatives for the improvement of the public transport system of the city.


The Objectives Of The
  • Increase the percentage who use public transportation to 15% by 2010 and to 25% by 2012 during the peak hours from 7 am to 9 am in the Klang Valley. We will further adapt and apply effective initiatives in Penang and Johor Bahru.
  • Improve travel time and reliability.
  • Enhance the comfort and convenience of passengers.
  • Improve accessibility and connectivity, so that the percentage of residents who lived within 400 metres from the public transport increased from 63% to 80% in 2012.