Client Charter 

 

We Promise To :
  • Focus our attention towards policy making with regards to the Land, Aviation and Maritime sectors, which:-
    i) Within the duration of twelve (12) months if the policy making involves amendments to the existing act.
    ii) Within the duration of six (6) months if the policy making involves does not amendments to the existing act.
  • Ensure all project development works commence within 1 month of the issuance of the acceptance letter.
  • Process and approve permits and licenses for completed applications within the stipulated time below :
    i) Six (6) month for ASL Licenses and One (1) month for ASP permits. 
    ii) 1- 4 days for the processing the application for the Domestic Shipping Licenses and issuing the license within one working day upon receipt of payment.
  • Provide quarterly data and statistics with regards to transportation in Malaysia.
  • Ensure all public complaints are received and responded within three working days.

 

Achievement of policy making with regards to the Land, Aviation and Maritime Sector for 2012
i) Within the duration of twelve (12) months if the policy making involves amendments to the existing act.
Sector Policy
Land

MIROS BILL- scheduled to be tabled during the First Parliamentary Meeting  fifth term  2012, 12 March - 12 April 2012

Aviation

- 

Maritime

- 

 

ii) Within the duration of six (6) months if the policy making involves does not amendments to the existing act
Month Sector Policy Paper
Land Aviation Maritime
January 3 0 0

 - Road Transport (Fee for Clamping, Removal, and Detention of Motor Vehicle) Rules 2012 effective 16 January 2012.

- Road Traffic (Prohibition on Driving of Good Vehicle) Rules 2012 effective 21 January 2012.

- National Speed Limit (Temporary Cessation Order 2012 effective 16 January 2012 to Control Heavy Traffic Flows during Chinese New Year Festive Season .

February  1 0 0

MIROS BILL- scheduled to be tabled during the First Parliamentary Meeting fifth term 2012, 12 March - 12 April 2012 

March 0 0 0  
April   - - -  
May - -  -   
June -  -  -
July - -   -
August  -  -  -  
September - - -
October - - -
November - - -
December - - -

 

Achievement of Client Charter For Air Service License (ASL) Approval Within 6 Month For 2012

Month Number of ASL Approved Total
within 1 month more than 1 month
January 0 0 0
February 0 0 0
March 0 0 0
April 0 0 0
May - - -
June - - -
July - - -
August - - -
September - - -
October - - -
November - - -
December - - -

*Approval given by MOT is on a principle basis. Official ASL will be issued by DCA subject to applicant successfully obtaining an AOC from DCA
Achievement of Client Charter For Air Service Permit (ASP) Approval Within 1 Month For 2012

Month Number of ASP Approval Total
1 Month More Than 1 Month
January 1 (18 days) 1 (90 days) 2
February 0 0 0
March 0 0 0
April 0 0 0
May - - -
June - - -
July - - -
August - - -
September - - -
October - - -
November - - -
December - - -

*Approval given by MOT is on a principle basis. Official ASP will be issued by DCA subject to applicant successfully obtaining an AOC from DCA

Achievement of Domestic Shipping License Approval Within 4 Working days For 2012 

Month Working day's Total
1 2 3 4 5 and more
January 180 82 37 19 54 372
February 76 189 24 15 96 400
March 97 77 32 5 15 226
April - - - - - -
May - - - - - -
June - - - - - -
July - - - - - -
August - - - - - -
September - - - - - -
October - - - - - -
November - - - - - -
December - - - - - -
Total 353 348 93 39 165 998
% 35.37 34.87 9.32 3.91 16.53

100.00

Achievement of Licenses Issued Upon Receipt of DSL Fee For 2012

Month Working days Total
1 2 3 4 5 and more
January 258 95 7 7 5 372
February 298 69 21 6 6 400
March 260 59 0 0 0 309
April - - - - - -
May - - - - - -
June - - - - - -
July - - - - - -
August - - - - - -
September - - - - - -
October - - - - - -
November - - - - - -
December - - - - - -
Total 619 223 28 13 11 1081
% 75.49 20.63 2.59 1.20 1.02

100.00

   

Achievement of Provide quarterly data and statistics with regards to transportation in Malaysia For 2012

Subject Date's of Revealed
Data & Statistic For Land Sector -
Data & Statistic For Rail Sector -
Data & Statistic For Aviation Sector -
Data & Statistic For Maritime Sector -

 

Achievement of Performance Report On Public Complaints For 2012

Month Received Responded Within 3 days Responded More Than 3 days Percentage (%) Meet Standard
January 23 20 3 87%
February 27 23 4 85%
March 13 12 1 92%
April 21 19 2 90%
May - - - -
June - - - -
July - - - -
August - - - -
September - - - -
October - - - -
November - - - -
December - - - -

 Achievement of Client Charter 2011 (archives)